Delivery & purchase conditions
GENERAL CONDITIONS
The following general terms and conditions apply to the sale of products in our webshop. Please read carefully before confirming your purchase with us. By confirming a purchase of our products, you agree to these terms and conditions of delivery and purchase. To place an order you must be at least 18 years old.
Prices
Prices are quoted in Swedish kronor, including VAT (25%). And in Euro for customers within the European Union.
SHIPPING & DELIVERY TERMS
Shipping costs
Pure Effect AB delivers all completed orders from SEK 500 and above free of charge within Sweden. For orders under 500 SEK we have a unit shipping cost of 39 SEK. For orders within the European Union we have a unit shipping cost of 7 euros. For orders from other countries we have a unit shipping cost of 30 euros, or send us an email to info@pureeffectsweden.com to discuss an exact price according to weight of your order.
Delivery
Your order will be shipped from Pure Effect AB within 1 workday after your order is placed. Your delivery will be sent by PostNord/DHL and will be distributed on weekdays according to their own terms. The total delivery time is usually 3-5 working days. The customer is responsible for ensuring that the contact details provided at the time of purchase are correct.
Pure Effect AB is responsible for the transport risk, i.e. the risk of a product being damaged or lost in transit to the customer. The customer is responsible for the risk in case of return to Pure Effect AB. The customer must notify Pure Effect AB of any damage in transit within seven working days from the time the delivery was received. The customer is therefore responsible for unpacking and inspecting the condition of the products as soon as possible after receipt.
Damaged goods
If the customer discovers a transport damage, the customer must contact customer service by e-mail. Title the case "damaged goods" and send to info@pureeffectsweden.com. Please note that the product must not be used and that the customer must keep the packaging of the product so that it can be inspected when dealing with the claim.
Unclaimed goods
In the event of non-collection, Pure Effect reserves the right to charge the customer to cover the costs of shipping and handling. Please note that your package will remain at the delivery or service point for approximately two weeks.
COMPLAINTS AND RETURNS
30 days open purchase
We care about your satisfaction! If you find that the products do not live up to your expectations, even though you have carefully read and used them according to the user instructions, we will give you a refund. In this case, please contact us within 30 days of your purchase by sending an email to info@pureeffectsweden.com and tell us why you are dissatisfied and want to return the product. Please note that the additional shipping cost will be charged to you as the customer.
Right of withdrawal
According to the Distance Contracts Act, you as a customer always have an open purchase period of 14 days when shopping online. The right of withdrawal only applies if the product is in unaltered condition, and the withdrawal period starts from the day the customer receives the product. The customer pays the return freight and we would like the original packaging to be included if possible. If the customer cancels the purchase, the product will be sent back, well packed, with details of the name and order number. The customer is responsible for the return of the product until it is received by Pure Effect AB. The right of withdrawal does not apply to companies. Pure Effect AB will refund the purchase price paid within 30 days after the returned product has been received by Pure Effect. To use the right of withdrawal, please send an email to info@pureeffectsweden.com. Mark the email "Right of withdrawal" and we will contact you immediately.
Complaints
In the event of a complaint, we recommend that the customer contacts Pure Effect AB by email info@pureeffectsweden.com. Pure Effect AB will reimburse the Customer for any shipping costs in connection with a complaint. The customer must contact us within a reasonable period of time so that we can rectify the fault. Once we have received the product and checked it, we will reimburse you for the value of the product and any shipping costs. Please note that you should always contact customer service before returning anything to us. info@pureeffectsweden.com. Please mark the email with "Complaint".
NOTE! Pure Effect AB does not redeem packages returned against cash on delivery or COD. Please note that we charge the actual fees if you return something that we are charged for by the shipping company.
Glossary
✓BIOTECHNOLOGY
Biotechnology involves using microorganisms to produce substances we need (such as medicines and environmentally friendly alternatives to chemicals) and to break down substances we want to remove; everything from grease and dirt to oil spills, wastewater, and toxic substances in soil and water.
✓BIOTECHNOLOGICAL CLEANING
The biological cleaning method differs radically from the chemical one. With the help of chemical cleaning agents, we can eliminate all life forms – friends and foes. This creates a temporary biological vacuum, where bacteria quickly re-establish themselves.
Cleaning with bacteria, Pure Effect's method, means that a selected and beneficial bacterial flora replaces that which arose randomly. Pure Effect's bacteria then effectively compete out the unwanted ones, which prolongs the effect of the biological cleaning.
✓ENZYMES
Enzymes are highly specialized substances produced by all living things. They are absolutely essential for specific biochemical reactions to take place at low temperatures, without the addition of energy, for example, inside the body. In laundry and cleaning products, enzymes specialized in breaking down fats, proteins, carbohydrates, and other organic waste are used.
✓FERMENTATION EXTRACT
A fermentation extract contains enzymes and forms the base of our cleaning products. The fermentation extract consists of fermenting bacteria and the enzymes they produce. The enzymes are specifically selected for our various products and their areas of application.
✓ENZYMATIC HYDROLYSIS
Enzymatic hydrolysis is a process where specialized enzymes break down larger molecules into their constituent parts using water molecules. Our bacteria cleave fat molecules (triglycerides) into glycerol and free fatty acids, making them easily soluble and simpler for our beneficial bacteria to break down and consume.
✓PROBIOTIC
Probiotic bacteria are living bacteria with beneficial effects – not least in our bodies. Among other things, their activity inhibits the growth of disease-causing bacteria.
✓MICROBIOME
The term "microbiome" is used to define and describe a specific microbial ecosystem – that is, an ecosystem consisting of microorganisms. These miniature ecosystems, however, operate under the same laws as all other ecosystems on Earth. Organisms compete for resources, cooperate in networks, or wage war against each other – and those most successfully adapting to the surrounding environment will survive, reproduce, and dominate.
✓BACTERIA
Bacteria are microorganisms, meaning single-celled life forms. Our relationship with them is complicated, as we know that some of them cause diseases. But we also know that bacteria are essential for life both in nature and in the body. For humans, they can be both friends and foes. Our "friends" can be induced to perform a variety of useful services – what we call biotechnology. At Pure Effect, we use the ability of beneficial bacteria to break down dirt and remove odors, as well as their ability to outcompete or combat undesirable bacteria.
All life on Earth can be divided into three large, overarching categories (domains), based on genetic data. These domains consist of Bacteria, Archaea, and Eukaryota. Bacteria consequently have an entire domain to themselves – a vast kingdom containing infinite variation and diversity. All bacteria, however, share certain common characteristics; among other things, they lack a cell nucleus. https://artfakta.se/taxa/5000052/information
The domain Archaea also contains only single-celled organisms. They lack a cell nucleus, but are not related to bacteria. Link: https://artfakta.se/taxa/5000082/information
The domain Eukaryota is characterized by a cell nucleus, but also largely consists of microorganisms. However, this kingdom also includes the exception: multicellular life forms; the visible "Life on Earth" – including ourselves. https://www.genteknik.se/ordlista/eukaryot/
✓MICROORGANISMS (microbes)
Microorganisms are very small, single-celled life forms that cannot be seen with the naked eye. "Microorganisms" or "microbes" is a collective term for bacteria, yeasts, microalgae, plankton, and molds, among others. These invisible life forms exist in all environments on Earth and play an important role in all ecosystems. They are the original force that drives the cycles of nature, and a large number of species (mainly bacteria) are essential for our own bodies.